Shipping policy

Where We Ship

We currently ship to all countries within Europe and Turkey.

Processing & Delivery Time

All of our products are made to order, which means that your piece is carefully crafted just for you. As a result, shipping times may vary between 2 to 4 weeks, depending on the level of customization required.

Shipping Costs & Methods

We offer door-to-door delivery for all orders. In certain regions, shipping is free; in others, a shipping fee may apply. These costs are calculated automatically at checkout based on your location.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number, so you can monitor your delivery in real time.

Delivery Issues

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect delivery information.

If your order arrives damaged or is lost in transit, please contact us as soon as possible at shop@vaya-home.com. We will investigate the issue and work with you to resolve it promptly.